Dispatch Solutions
Dispatch decides how a shift goes. Handled well, the nearest available car takes the job in seconds, the passenger watches it approach, and the office keeps its head through the worst hour of the night. We build dispatch around the way your firm already works, instead of handing over rigid software and expecting everyone to adapt to it.
Delivered by
Fields of Gold
What this service covers
Behind it sits solid technology and a genuine understanding of a control room under pressure. Allocation, tracking and scheduling are carried by the system, which lets your controllers give their attention to the passenger rather than the screen. The closest suitable vehicle takes each job, waiting times come down, and nothing sits unanswered while somebody scrolls for a free car.
Dispatch runs on seeing the whole board. With every vehicle’s position live in front of them, controllers can read demand, notice cover thinning in one area and move before it turns into a gap. If a driver falls behind or a job drops out, the next sensible option is offered immediately, which keeps the operation steady through the school run or a heaving Saturday.
There is a compliance dividend as well. An orderly record of jobs, pickup times and who drove what supports NTA and local authority checks and backs up your working-hour returns. We capture it accurately as a by-product of an ordinary day, so the evidence is already there when somebody asks for it.
In this service
- Real-Time Tracking
- Automated Scheduling
- Route Optimisation
Three capabilities, working together.
Real-Time Tracking
One board shows where every vehicle is at that moment, so allocation decisions are quicker and better informed.
Automated Scheduling
Advance bookings and account work sit in the queue and release at exactly the right time, taking the diary-watching off your team.
Route Optimisation
Routes are worked out to strip out wasted mileage and time on the road, getting drivers to passengers sooner and keeping fuel costs down.
A partnership, not a handover.
Onboarding is deliberately low-risk. Most operators go live without changing the way their team already works day to day, and we stay in it with you afterwards.
- 01
We learn how you trade
We start with the way your firm actually runs: the systems in place, the hours that hurt and where the growth is sitting. Whatever we put in place is built around what already works for you.
- 02
We connect and configure
We integrate with the platforms you already use and configure the service to your processes, testing quietly alongside your live operation before a single job or call depends on it.
- 03
We run it and grow it with you
Once you are live we keep it running and review it with you, adjusting as the fleet expands, new contracts land and demand shifts across the week.
Put dispatch solutions to work in your operation.
Tell us how your fleet runs today and we will show you exactly where this earns its place. Send an enquiry or email the team and we will take it from there.