Growth is the brief
Every part of the partnership points at one outcome: a bigger, steadier, better supplied business. Services are a means to that, never the point of it, and we are content to be judged on the result.
About us
Fields of Gold gives private hire and taxi operators across Ireland and the UK one accountable partner for data, dispatch, call handling and telephone numbers, backed by advanced contract procurement and negotiation.
Our story
A partnership house for the transport sector.
Fields of Gold Limited
Driving Growth Through Strategic Partnership.
Fields of Gold Limited works with private hire and taxi operators across Ireland and the United Kingdom, from single-office firms to fleets running hundreds of cars. We build our side of the business around theirs: what a firm needs to win, what it needs to keep running, and what is quietly costing it more than it should.
Partnership is the whole proposition, not a warm word we use for the brochure. An operator brings us a business to grow. We bring the capability, the market knowledge and the negotiating position to grow it, which means we are measured on the things our clients are measured on: better terms, steadier volume, fewer things to chase.
Underneath that sits a connected house of managed services. Data facilitation keeps booking and customer information usable rather than scattered. Dispatch solutions run the engine room. Call centre facilitation and offshore call handling keep the phones answered when demand spikes, and the supply of telephone numbers protects the lines a firm has spent years advertising. Each service stands on its own; together they give an operator the backbone of a much larger business without the cost of building one.
The commercial work runs alongside it. We procure and negotiate the contracts an operator depends on, and we manage the business-to-business and business-to-consumer relationships that sit behind a working fleet. Buying position, terms, renewals and the awkward conversations in between become ours to handle, so an operator can keep their attention on the road rather than the paperwork.
Wherever a firm trades, in Ireland or the UK, it deals with one accountable partner. One relationship, one standard, and one place to go when something needs an answer.
Data facilitation
Booking, customer and operational data kept moving and usable.
Dispatch solutions
The engine room of a fleet, run to a standard.
Call centre facilitation
Phones answered properly, in your firm’s name.
Offshore call handling
Cover through peaks, out of hours and sudden surges.
Supply of telephone numbers
The lines your customers already know you by.
Contract procurement
Terms negotiated, then held to account.
How we partner
Four principles behind every partnership.
These are not lines for a wall. They are the standards operators hold us to, from the first conversation about a contract through to the daily running of the service.
01
Growth is the measure
We are not here to sell an operator a stack of services and move on. The point of the partnership is a business that is bigger, steadier and better supplied at the end of it than it was at the start, and we expect to be judged on exactly that.
02
A partner, not a supplier
We run as an extension of an operator rather than a line on an invoice. You deal with people who know your firm, your market and your licensing, and who answer when you call. Decisions about your service are made with you, not handed down to you.
03
Strength at the negotiating table
Operators who negotiate alone usually pay for it. We bring the buying position, the market knowledge and the patience to hold out for terms worth signing, then keep those terms honest long after the contract is filed away.
04
One house, one point of contact
Data facilitation, dispatch, call handling, offshore support and telephone numbers sit together under a single point of contact. Fewer suppliers to chase, fewer handovers to go wrong, and one partner answerable for the whole of it.
Our approach
From first conversation to measurable growth.
Four steps, run the same way for a single-office firm as for a fleet of hundreds. The scale changes; the sequence does not.
01
Where we start
Understand the operation
Before anything is proposed, we learn how a firm actually runs: its market and licensing, its busy hours, the contracts it is tied into and the costs it has stopped questioning. More often than not, the opportunity is already sitting inside the business.
02
Groundwork
Build the commercial case
We map what an operator buys, from whom and on what terms, then set out plainly where better terms, better partners or better coverage are realistically available. Nothing gets switched on before the case for it stands up.
03
Going live
Negotiate, then stand it up
We procure and negotiate the contracts, then bring the services live: data facilitation, dispatch solutions, call centre facilitation, offshore call handling and the supply of telephone numbers, all under one point of contact.
04
Day to day
Manage the relationships
The business-to-business and business-to-consumer relationships behind a working fleet become ours to hold. Renewals are worked long before they land, and as a firm grows or moves across Ireland and the UK, Fields of Gold grows the partnership with it.
Different firms, different fleets. One standard of partnership.
Why operators partner with us
Why private hire firms make us their one partner.
A plain account of what brings private hire and taxi operators to us, and what keeps them here, across Ireland and the UK.
One partner, not five suppliers
Data facilitation, dispatch, call handling, offshore support and telephone numbers usually mean several contracts and several people to chase. With us they become one house, with a single point of contact.
Contracts, procured and negotiated
The heart of what we do is unglamorous and valuable: procuring and negotiating the contracts an operator depends on, and holding those terms to account long after they are signed.
Relationships, managed
We manage the business-to-business and business-to-consumer relationships that sit behind a working fleet, so an operator is not left chasing suppliers, partners and customers across a dozen fronts alone.
Calls covered, in-house and offshore
Call centre facilitation and offshore call handling keep the phones answered through peaks, out of hours and sudden surges, so a customer reaches a person rather than a ringing line.
Numbers that stay yours
We supply and support the telephone numbers your customers know you by. As a firm grows or moves, the lines stay constant, so the numbers on the cars, the cards and the adverts keep working.
One accountable partner, across Ireland and the United Kingdom.